Effective Date: 18 October 2025
Last Updated: 30 March 2026
Lockene AI Inc. d/b/a Lockene AI ("Lockene AI", "we", "us", or "our") owns and operates https://lockene.ai/ (the "Website"), including all subdomains and our CRM platform (collectively, the "Service").
By accessing or using our Service, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, you must not use the Service.
1. Acceptance of Terms
By using the Service, you confirm that:
- You are at least the age of majority in your jurisdiction
- You have the authority to enter into this Agreement
- You will comply with all applicable laws and regulations
If you are using the Service on behalf of a company, you agree to these Terms on behalf of that entity.
2. Modifications to Terms
We may update these Terms at any time.
- Updates will be posted with a revised "Last Updated" date
- Continued use of the Service constitutes acceptance
If you do not agree with the updated Terms, you must stop using the Service.
3. Description of Service
Lockene AI provides:
- AI-powered CRM and sales automation tools
- Workflow automation and data processing
- Integrations with third-party services
Features may change, improve, or be discontinued at any time.
4. User Accounts
To use certain features, you must create an account.
You agree to:
- Provide accurate information
- Maintain confidentiality of login credentials
- Be responsible for all activities under your account
We reserve the right to suspend or terminate accounts that violate these Terms.
5. Acceptable Use
You agree not to use the Service:
- For any unlawful purpose
- To violate any laws or regulations
- To infringe intellectual property rights
- To distribute harmful, abusive, or misleading content
- To attempt unauthorized access to systems
- To interfere with platform performance or security
We may suspend or terminate access for violations.
6. AI-Powered Features
Lockene AI uses advanced artificial intelligence technologies, including:
- ChatGPT (by OpenAI)
- Claude Opus 4.6 (by Anthropic)
Important Notes:
- AI-generated outputs may not always be accurate or complete
- You are responsible for reviewing and validating outputs
- AI features are provided "as-is" without guarantees of accuracy
By using AI features, you consent to data being processed by these providers as necessary to deliver functionality.
7. Customer Data & Responsibilities
If you are an Account Owner:
- You retain ownership of your data
- You are responsible for:
- Obtaining user consent
- Ensuring lawful data use
- Compliance with applicable privacy laws
Lockene AI acts as a data processor/service provider for your data.
8. Payments & Billing
Payments are processed through Stripe or other providers.
- You agree to provide accurate billing information
- Fees are non-refundable unless otherwise stated
- We may suspend access for non-payment
We do not store payment card details.
9. Intellectual Property
All content and technology on the Service, including:
- Software
- Design
- Branding
- AI systems
Are owned by Lockene AI or its licensors.
You may not:
- Copy
- Modify
- Distribute
- Reverse engineer
Without prior written consent.
10. Third-Party Services & Integrations
Our Service may integrate with third-party platforms, including:
- Google services
- Payment providers
- AI providers
We are not responsible for:
- Third-party services
- Their availability
- Their privacy practices
Use of third-party services is at your own risk.
11. Disclaimer of Warranties
The Service is provided "as is" and "as available."
We do not guarantee:
- Uninterrupted or error-free operation
- Accuracy of results (including AI outputs)
- Security free from vulnerabilities
To the fullest extent permitted by law, we disclaim all warranties.
12. Limitation of Liability
To the maximum extent permitted by law:
Lockene AI shall not be liable for:
- Indirect or consequential damages
- Loss of profits, data, or business
- AI-generated inaccuracies
- Service interruptions
Our total liability shall not exceed the amount paid by you in the past 12 months.
13. Indemnification
You agree to indemnify and hold harmless Lockene AI from any claims, damages, or liabilities arising from:
- Your use of the Service
- Your violation of these Terms
- Your misuse of data or AI outputs
14. Termination
We may suspend or terminate your access:
- For violations of these Terms
- For non-payment
- At our discretion
Upon termination:
- Your access will be revoked
- Data handling will follow our Privacy Policy
15. Governing Law
These Terms shall be governed by the laws of the State of California, USA, without regard to conflict of law principles.
16. Severability
If any provision is found unenforceable:
- The remaining provisions will remain in effect
17. Entire Agreement
These Terms, along with our Privacy Policy, constitute the entire agreement between you and Lockene AI.
18. Contact Information
For questions or concerns:
