Last Updated: June 22, 2026
Introduction
Welcome to Lockene AI ("Lockene", "we", "our", or "us").
Lockene AI is an AI-powered CRM and sales automation platform that helps businesses manage leads, customer relationships, communications, workflows, and sales operations.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access or use our website, products, applications, integrations, and services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Account Information
When you register for an account, we may collect:
- Full name
- Email address
- Phone number
- Company name
- Job title
- Login credentials
CRM and Customer Data
When using Lockene AI, you may upload or store:
- Leads and prospects
- Customer records
- Contact information
- Notes and activities
- Meeting details
- Sales pipeline information
- Communication history
- Documents and attachments
Google Account Information
If you connect your Google account, we may access information that you explicitly authorize through Google OAuth permissions, including:
- Google account profile information
- Gmail data (where permission is granted)
- Google Calendar data (where permission is granted)
- Google Contacts data (where permission is granted)
We only access information necessary to provide requested functionality.
Automatically Collected Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Usage data
- Log information
- Cookies and similar technologies
How We Use Information
We use collected information to:
- Provide and maintain our Services
- Manage user accounts
- Synchronize emails, calendars, and contacts
- Enable CRM functionality
- Automate sales workflows
- Improve product performance
- Provide customer support
- Communicate service-related information
- Detect fraud, abuse, and security threats
- Comply with legal obligations
Google API Services Disclosure
Lockene AI's use and transfer of information received from Google APIs to any other application will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Information obtained through Google APIs is used solely to provide user-requested functionality within the Lockene AI platform.
Lockene AI does not use Google API data for advertising purposes and does not sell Google user data to third parties.
Google Workspace Data Usage
When users connect their Google account, Lockene AI may access Google Workspace services only after receiving explicit authorization.
Depending on permissions granted by the user, Lockene AI may access:
- Gmail
- Google Calendar
- Google Contacts
- User profile information
This data is used solely to:
- Synchronize communications
- Manage contacts
- Schedule and track meetings
- Support CRM workflows
- Provide automation features requested by the user
Lockene AI requests only the permissions necessary to provide requested functionality.
AI and Machine Learning Disclosure
Lockene AI does not use data obtained from Google Workspace APIs to develop, improve, or train generalized artificial intelligence (AI) models or machine learning (ML) models.
Google Workspace data accessed through Google APIs is used exclusively to provide user-requested functionality and in accordance with Google's API Services User Data Policy.
Data Security & Protection
Lockene AI implements commercially reasonable and industry-standard technical, administrative, and organizational safeguards to protect information from unauthorized access, disclosure, alteration, misuse, or destruction.
Security measures include:
- HTTPS/TLS encryption for data in transit
- Secure authentication systems
- Role-based access controls
- Internal access restrictions
- Activity monitoring and logging
- Infrastructure security controls
- Secure data storage practices
Access to customer information is restricted to authorized personnel who require access for legitimate business purposes.
Although we implement strong security measures, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.
Data Sharing and Disclosure
Lockene AI does not sell personal information.
We may share information with:
- Cloud infrastructure providers
- Email and communication providers
- Payment processors
- Analytics providers
- Integration partners required for service delivery
- Government authorities when required by law
Third-party service providers are expected to maintain appropriate safeguards for any information processed on our behalf.
Data Retention
We retain information only as long as necessary to:
- Provide our Services
- Maintain user accounts
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on applicable laws and operational requirements.
Data Deletion
Users can permanently delete their Lockene AI account directly within the application.
To delete an account:
- Log in to your Lockene AI account.
- Navigate to Profile Settings.
- Open Privacy & Data.
- Click Delete My Account.
- Confirm the account deletion request.
Upon confirmation, Lockene AI will take reasonable steps to delete or anonymize associated user data, except where retention is required by law, regulatory obligations, fraud prevention, security requirements, or contractual commitments.
If a user is unable to access their account, they may request assistance by contacting info@lockene.ai.
Cookies and Tracking Technologies
Lockene AI may use cookies and similar technologies to:
- Maintain login sessions
- Remember user preferences
- Analyze platform usage
- Improve user experience
- Enhance platform performance
Users may disable cookies through their browser settings, although certain features may not function properly.
International Data Transfers
Information may be processed, transferred, and stored in countries where Lockene AI or its service providers operate.
By using our Services, users consent to such transfers where permitted by applicable law.
User Rights
Depending on applicable laws, users may have rights to:
- Access their personal information
- Correct inaccurate information
- Request deletion of personal information
- Restrict processing
- Object to certain processing activities
- Withdraw consent where applicable
Requests may be submitted to info@lockene.ai.
Children's Privacy
Lockene AI is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.
Third-Party Services
Lockene AI may integrate with third-party services including Google, Microsoft, payment providers, communication platforms, and business productivity tools.
Use of such services may be subject to their own privacy policies and terms. Users are encouraged to review those policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date. Continued use of the Services following any updates constitutes acceptance of the revised Privacy Policy.