Effective Date: 30 March 2026
Lockene AI Inc. d/b/a Lockene AI ("Lockene AI", "we", "us", or "our") owns and operates the website located at https://lockene.ai/ (the "Website"), including all related subdomains and our CRM platform (collectively, the "Service").
We are committed to protecting your privacy and handling your Personal Information in a secure and transparent manner.
1. Scope of this Privacy Policy
This Privacy Policy describes how we collect, use, store, and disclose information that identifies or can be used to identify an individual ("Personal Information").
This Policy applies to:
- Our Website
- Our CRM platform
- Any related services provided by Lockene AI
This Policy does not apply to:
- Third-party companies we do not own or control
- Our customers' independent privacy practices
Our customers (Account Owners) are responsible for ensuring they have obtained proper consent from their end users.
2. Role as a Service Provider
Our Service is provided to businesses ("Account Owners").
We may process Personal Information on behalf of:
- Employees
- Customers ("End Users")
- Contractors
In such cases:
- We act as a data processor / service provider
- The Account Owner controls how that data is used
End users should contact the relevant Account Owner for privacy-related requests.
3. Personal Information We Collect
We may collect the following categories of Personal Information:
3.1 Account & Registration Data
- Name
- Email address
- Business contact details
3.2 Payment Information
- Billing details
- Transaction-related data
(Processed securely via third-party providers; we do not store card details)
3.3 CRM & User Content
- Notes, job data, uploaded files
- Customer interaction data
- Business workflows
3.4 Technical & Usage Data
- IP address
- Browser type
- Device information
- Operating system
3.5 Cookies & Tracking Data
- Usage behavior
- Session tracking
- Preferences
3.6 Recruitment Data
- Resume/CV
- Education history
- Contact details
4. Logs and Usage Data
Our systems automatically collect log data to:
- Monitor system performance
- Detect errors
- Improve security
This may include:
- IP address
- Device type
- Pages visited
- Time spent
5. Cookies & Tracking Technologies
We use:
- Cookies
- Pixel tags
- Analytics tools
To:
- Improve user experience
- Understand behavior
- Optimize performance
You can disable cookies in your browser, but some features may not function properly.
6. How We Use Personal Information
We use Personal Information to:
- Provide and maintain our Service
- Manage accounts and billing
- Authenticate users
- Send updates and notifications
- Provide customer support
- Process transactions
- Improve product performance
- Prevent fraud and abuse
- Analyze usage trends
- Comply with legal obligations
7. AI Services & Data Processing
Lockene AI integrates advanced AI technologies to power CRM automation and workflows.
AI Providers We Use:
- ChatGPT (by OpenAI)
- Claude Opus 4.6 (by Anthropic)
How AI Processing Works:
- User inputs may be processed by these AI systems
- Data is used strictly to deliver requested functionality
- We do not use customer data to train AI models independently
By using AI-powered features, you consent to this processing.
8. Google Products & Integrations
We integrate with Google services to enhance functionality:
8.1 Google reCAPTCHA
Used for spam protection and abuse prevention.
8.2 Google Login
Accesses:
- Name
- Profile photo
Used only for authentication.
8.3 Google Calendar
- Create, update, delete events
- Schedule automation
8.4 Google Meet
- Video conferencing integration
- No meeting content is recorded
8.5 Gmail (IMAP Integration)
- Limited access to email data for CRM workflows
- Credentials are never stored
8.6 Google API Compliance
We comply with Google API Services User Data Policy, including Limited Use requirements.
8.7 Revoking Access
Users can revoke access anytime via Google Security Settings.
9. Payments (Stripe)
Payments are processed via Stripe.
- Lockene AI does not store credit card details
- Payment data is handled securely by Stripe
10. Sharing of Personal Information
We may share data only in the following situations:
- With trusted service providers
- To comply with legal obligations
- To detect or prevent fraud
- During mergers or acquisitions
- With user consent
We do not sell Personal Information.
11. Data Retention
We retain Personal Information only as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
12. Your Rights
Depending on your location, you may have the right to:
- Access your data
- Correct inaccuracies
- Request deletion
- Restrict processing
To exercise your rights, contact us at info@lockene.ai.
13. Data Accuracy
We take reasonable steps to ensure:
- Data is accurate
- Data is up-to-date
Users can request corrections at any time.
14. Third-Party Services
We use trusted third-party providers for:
- Hosting
- Analytics
- Payments
- AI processing
These providers access data only as necessary to perform their services.
15. Business Transfers
If Lockene AI undergoes:
- Acquisition
- Merger
- Asset sale
Your data may be transferred, but will remain protected under this Policy.
16. Policy Updates
We may update this Privacy Policy periodically.
- Material changes will be notified via email or website notice
- Minor updates are effective upon posting
Continued use of our Service means acceptance of updates.
17. Contact Information
For any questions or requests:
